A. Bassett Counselling

Counselling in Cambridge, Newmarket & online

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Useful Contacts

If you are struggling with your mental health, you do not have to manage everything alone. The organisations below provide urgent help, emotional support, information and specialist advice.

Please be aware that A. Bassett Counselling is not an emergency or crisis service. Helpline opening times and services can change, so please check the organisation’s website for the latest information.

Emergency and urgent mental health support

Immediate danger — call 999

If you or someone else is in immediate danger, has seriously harmed themselves, has taken an overdose, or cannot remain safe, call 999 or go to your nearest Accident and Emergency department.

A mental health emergency should be treated as seriously as a physical health emergency. You will not be wasting anyone’s time.

Call 999 or find urgent NHS help

NHS 111 mental health crisis support nationwide

If you need urgent mental health support but there is not an immediate threat to life, call NHS 111 and select the mental health option.

This provides access to urgent mental health support 24 hours a day. You may be connected to a trained mental health professional who can assess your needs and help you access the most appropriate local service.

First Response Service — Cambridgeshire and Peterborough

The First Response Service supports people experiencing a mental health crisis in Cambridgeshire and Peterborough.

Call 111 and select the mental health option. The service is available 24 hours a day and can provide assessment, advice and access to local crisis support.

People living in Suffolk can also call 111 and select the mental health option to reach their local urgent mental health service.

Your GP

If you are struggling with your mental health but are not in immediate danger, contact your GP. Your GP can discuss treatment, medication and referrals to NHS mental health services. You can ask for an urgent appointment if you feel you need help quickly.

Someone to talk to now

Samaritans

Samaritans provides free, confidential emotional support at any time of the day or night. You do not have to be suicidal to contact them. You can talk about anything that is troubling you.

Shout

Shout is a free, confidential, 24-hour text support service for anyone in the UK who is struggling to cope.

SANE

SANE provides emotional support, information and guidance to people affected by mental illness, including family members and carers.

  • SANEline: 0300 304 7000

  • Website: SANE

Campaign Against Living Miserably — CALM

CALM offers confidential support to anyone who is struggling or feeling suicidal. Its helpline and webchat are available every day.

  • Telephone: 0800 58 58 58

  • Website and webchat: CALM

General mental health information and advice

Mind

Mind provides reliable information about mental health conditions, treatments, advocacy and where to find support. Its Support Line offers a confidential space to talk, while its Infoline provides information about mental health services and treatment options.

  • Support Line: 0300 102 1234

  • Infoline: 0300 123 3393

  • Legal Line: 0300 466 6463

  • Website: Mind

Mind is not an emergency service.

Rethink Mental Illness

Rethink provides practical advice and information for people living with severe mental illness, as well as their families and carers. It offers guidance on treatment, the Mental Health Act, carers’ rights, benefits and accessing services.

Anxiety, panic and phobias

Anxiety UK

Anxiety UK provides information, peer support, courses and access to talking therapies for people affected by anxiety, panic attacks, phobias, stress and related conditions.

Anxiety UK is not a crisis service, and charges may apply for some of its services.

No Panic

No Panic provides advice, self-help resources and support for people affected by panic attacks, phobias, obsessive-compulsive disorder and other anxiety-related conditions.

Depression and suicidal thoughts

PAPYRUS

PAPYRUS is a national charity dedicated to preventing suicide in children and young people. Its HOPELINE247 service supports people under 35 who are experiencing suicidal thoughts, as well as anyone worried about a young person.

Children and young people

Childline

Childline provides free, confidential support to anyone under 19. Children and young people can telephone, use online chat or send a message through the website.

Calls are free and do not appear on the telephone bill.

YoungMinds

YoungMinds provides mental health information and support for young people and for parents or carers who are worried about a child or young person.

  • Parents’ Helpline: 0808 802 5544

  • Website: YoungMinds

Young people who need immediate text support can text YM to 85258.

ADHD and autism

ADHD Foundation

The ADHD Foundation provides information, resources, training and guidance for people affected by ADHD and other forms of neurodivergence.

National Autistic Society

The National Autistic Society provides information and guidance for autistic people and their families, including advice about diagnosis, education, employment and accessing support.

Obsessive-compulsive disorder

OCD-UK

OCD-UK provides evidence-based information, advice, online support groups and guidance about accessing appropriate treatment for obsessive-compulsive disorder.

OCD-UK provides information and support but does not offer therapy or emergency help.

Eating disorders

Beat

Beat provides information and support to people affected by eating disorders, including family members and friends. Support is available by telephone, email, webchat and online groups.

Beat is not an emergency service. If someone is at immediate medical risk, call 999 or attend A&E.

Bereavement and loss

Cruse Bereavement Support

Cruse provides emotional support, information and practical guidance to people affected by bereavement.

Domestic abuse

Refuge National Domestic Abuse Helpline

Refuge provides confidential support and information to women experiencing domestic abuse, as well as people who are concerned about someone else.

If you are in immediate danger, call 999. If you cannot speak on a mobile phone, press 55 when prompted to use the Silent Solution system.

Men’s Advice Line

The Men’s Advice Line provides confidential information and support to men experiencing domestic abuse.

Relationships

Relate

Relate provides information and counselling for relationship difficulties, separation, family problems, parenting and other relationship concerns. Charges usually apply for counselling.

Alcohol and drug problems

Alcoholics Anonymous

Alcoholics Anonymous provides free peer support for people who want help with their drinking.

FRANK

FRANK provides confidential information and advice about drugs for individuals, parents and anyone concerned about another person.

Important information

These organisations are independent of A. Bassett Counselling. Their inclusion on this page does not represent a personal endorsement or guarantee of the services they provide.

Contact details and opening hours can change. Please visit the organisation’s website for the most current information.

If you believe that you or someone else is in immediate danger, call 999 or go to A&E.

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